All of our mattresses are adjustable base compatible. Each mattress is designed to work on a firm, solid surface. If using a slatted frame, ensure the slats are flat, wooden, and no more than 4 inches apart to provide adequate support.

We recommend allowing up to 21 nights for your body to adapt to the new support and comfort levels. You'll get up to 90 days to sleep on your mattress for our sleep trial period. We want you to fall in love with the mattress you chose and provide the best support possible. We also recommend once you unbox your mattress, allow it to rest for 72 hours before sleeping on it so it can fully inflate properly.

Your preferred sleeping position and personal comfort preferences play significant roles: Side sleepers often prefer plush mattresses for pressure relief. Back sleepers may benefit from medium to firm mattresses for spinal support. Stomach sleepers and individuals with back pain typically need a firm mattress to prevent hip sinking and proper spinal alignment. Call us for a free concierge service to help you purchase the right mattress for your lifestyle and comfort.

Our warranty covers issues such as manufacturing defects and unusual sagging or indentations that exceed normal usage expectations. To file a warranty claim, you can contact us directly by phone at 1800CLOUD9 Our customer service representative will guide you through the process. We ask that you provide proof of purchase and details about the issue you're experiencing when you call.

You can call our customer service representative at 1-800 CLOUD 09 and they will be able to provide you a solution. Our top priority is our customer's satisfcation. We want you to fall in love with your mattress.

Yes. All of our mattresses are CertiPUR-US® certified, meaning the foams used are made without harmful chemicals such as formaldehyde, phthalates, ozone depleters, PBDE flame retardants, mercury, lead, or other heavy metals. They also meet low VOC (Volatile Organic Compound) emissions standards to ensure better indoor air quality. Individuals with sensitive skin allergies and breathing allergies can have peace of mind with the quality of our mattresses at Cloud Loft. We are committed to sustainable production practices, using recyclable materials and environmentally friendly packaging to reduce their environmental footprint. We ask that you keep the box your mattress came in during your 90 day sleep trial, in case you want to return your mattress.

We offer free returns to any undamaged/stain-free/defect-free mattress up to 90 days of your purchase date. If you wish to return your mattress after the 90 day sleep trial, we ask that you call us for next steps.

Yes. All of our mattresses are made here in the USA and shipped from our 2 facilities.

We are proud to offer our customers the best price possible, with the best quality possible. We don't have overhead expenses like a brick and mortar store which cuts down costs, so we can provide you with honest and transparent pricing.

A plush mattress refers to a bed with a soft firmness level throughout, offering a gentle, body-conforming feel. In contrast, a euro top mattress has an additional layer of padding sewn beneath the mattress cover, providing extra cushioning without altering the overall firmness.

Firm mattresses are ideal for back and stomach sleepers or individuals who require more support to maintain proper spinal alignment. They offer a stable surface that prevents excessive sinking, which can be beneficial for those with back pain.

Memory foam mattresses contour to the body's shape, relieving pressure points and reducing motion transfer. They are suitable for side sleepers and those with joint pain. Our memory foam does not retain heat with our cooling technology in the foam and fabric.

Our memory foam mattress Copper Cool is CertiPUR-US® certified and free from harmful chemicals. This medium-firm mattress also comes with a 10-year non-prorated warranty and is compatible with adjustable bases for added versatility. The Details: Featuring a cooling cover and a natural, chemical-free fire barrier, this mattress is built to keep you comfortable and safe. The 1.5" copper memory foam layer offers pressure point relief and helps prevent body impressions, while the 1" high-density plush support foam adds durability and lasting comfort. The 7" HD foam core provides a strong foundation, ensuring stability.

We offer a 90 day trial period to help you determine which firmness level is best for you. If the firmness is not quite what you are looking for, simply return the mattress in the original packaging and we will send you a brand new mattress to the firmness of your liking. If you are still undecided, call us at 1-800CLOUD09 and our sales team will be able to guide you into the right mattress for your specific sleep needs.